12k
Customers
Frequently Asked Questions
Have questions about Guardely? We’ve got answers!
General Questions
What is Guardely?
Guardely is a family safety app designed to help protect your loved ones by combining offender tracking with real-time family location monitoring. The app allows users to:

    Track Family Members: Monitor the real-time whereabouts of your family members, with a 90-day location history for added peace of mind.

    Receive Alerts for Danger Zones: Get instant notifications when your family members enter or are near areas with registered sex offenders.

    Offender Tracking: Search for registered sex offenders in your area and view detailed profiles, including addresses, mugshots, and conviction history.

Guardely ensures you’re always informed about your family’s safety, empowering parents to take proactive steps to protect their loved ones.
How does Guardely work?
 Guardely aggregates publicly available data from law enforcement agencies and displays offender information based on your location or a specified area. Users can search for offenders, view detailed profiles, and set alerts for offender movements.
Is Guardely free?
Guardely offers a free version with basic features such as limited offender searches, basic alerts, and map views. Paid plans provide unlimited access and additional safety tools.
Features and Functionality
What features are available in the free version?
The free version includes:

   Up to 25 offender searches per month
   Basic offender map view
   The ability to set up 2 alerts
What features are available in the paid version?
The paid version includes all free features plus:

 Unlimited searches and detailed offender profiles
   Access to mugshots and offender updates
   Unlimited alerts with custom notifications
   Family tracking with a 90-day location history
   Real-time offender and family tracking maps
   Ability to add and track unlimited family members
What is the Family Tracking feature?
Family Tracking allows users to monitor their family members’ locations in real-time and access a 90-day location history. It’s especially useful for parents who want to ensure their children’s safety.
Can I receive notifications for offender movements?
Yes, the paid version includes real-time notifications for any updates or movements related to tracked offenders.
How does Guardely differ from “Find My” on Android and iOS?
While “Find My” focuses on locating lost devices or tracking family members, Guardely offers a comprehensive safety solution by tracking registered sex offenders and providing detailed information about them. Guardely combines offender alerts, family tracking, and customizable notifications to prioritize personal safety beyond just device tracking.
Pricing and Plans
What are the pricing options for Guardely?
•  Free Plan: Limited features at no cost.
  Paid Plan: Full access to all features. Pricing varies by region and plan duration.
Is there a trial period for the paid version?
We offer a limited trial period for users to experience premium features before committing to a subscription.
Privacy and Data Ownership
How is my location data handled?
Guardely takes privacy seriously. Your location data is used only to provide the necessary services, such as offender proximity alerts and family tracking. It is securely stored and never shared with third parties.
Do you sell my data to third parties?
No, we do not sell or share your personal data with any third parties. Your privacy and trust are our top priorities. Guardely operates under strict data protection policies to ensure your information remains confidential and secure.
 Can I control who sees my location?
Yes, family tracking is entirely permission-based. You control who can view your location, and you can revoke access at any time.
Data Accuracy and Verification
How accurate is the offender data?
We take painstaking efforts to ensure all sex offender data is accurate and up-to-date. Our system regularly syncs with publicly available official law enforcement databases to provide the most current information available. We also have rigorous data verification processes in place to minimize errors and discrepancies.

If you notice any incorrect or outdated information, you can report it through the app’s “Contact Us” feature, and we will promptly investigate and resolve the issue.
Account and Support
How do I upgrade to the paid version?
You can upgrade directly within the app by navigating to the subscription section and selecting your preferred plan.
Can I switch between plans?
Yes, you can switch between monthly and annual subscriptions or return to the free plan at any time.
Who do I contact for support?
For any issues, questions, or feedback, you can reach out to us via the “Contact Us” option in the app or email us at [email protected].
What happens if I find incorrect data?
If you encounter incorrect or outdated offender data, please notify us through the “Contact Us” feature. We will review and correct the information as necessary.